What You Need to Know

Key Concept Diagram

Effective speakers adjust their volume, pace, and tone to match their purpose and audience

Non-verbal cues such as eye contact, gestures, and posture affect how a message is received

Active listening involves giving full attention, asking questions, and responding appropriately

Different speaking contexts (formal speech, discussion, presentation) require different language choices

Key Vocabulary

Verbal communication

Using spoken words to convey a message

Non-verbal communication

Using body language, facial expressions, and gestures to convey meaning

Active listening

Fully concentrating on a speaker, understanding their message, and responding thoughtfully

Audience

The people who are listening to or watching a speaker

Knowledge Check

Select the correct answer for each question. Click "Check Answer" to see if you are right.

Question 1

You are giving a presentation to your class. Which of the following shows good oral communication?

Speaking very quickly and looking at your notes the whole time Reading word-for-word from a script without looking up Using slang and speaking quietly so only the front row hears Making eye contact, speaking clearly, and using appropriate volume

Question 2

During a group discussion, Sarah keeps interrupting others. Which communication skill does she need to improve?

Active listening Volume control Vocabulary use Sentence structure

Question 3

Which non-verbal cue helps show a speaker that you are listening and engaged?

Looking at your phone Nodding and maintaining eye contact Turning away from the speaker Yawning and slumping in your seat

Oral Communication